IOM Job Vacancy – Medical Assistant (Call Centre / Data
Entry)
Job
Overview
- Job
Identification: 19952
- Organization: International
Organization for Migration (IOM)
- Grade: G-5
- Recruitment
Type: General Service
- Vacancy
Type: Special Vacancy Notice
- Contract
Type: Special Short Term Graded (Up to 9 months)
- Initial
Contract Duration: 9 Months
- Degree
Requirement: High School Certificate or University Degree (see
details below)
- Duty
Station: Dar es Salaam, Tanzania
- Application
Deadline: 29 March 2026 (12:00 AM)
- Posting
Date: 23 March 2026 (09:38 AM)
- Internal
Candidates Only: Yes
Organizational
Context
The International Organization for Migration (IOM) is a
UN-related agency established in 1951. It supports governments and migrants
through migration services and health assessment programs.
Restaurant manager jobs
The role is based within the Migration Health
Assessment Centre (MHAC) in Dar es Salaam.
Position
Summary
The Medical Assistant will support either:
- Call
Centre Operations, or
- Reception
& Data Processing Unit
Flexibility between both units is required.
Key
Responsibilities
1. Call Centre Duties
- Provide
health assessment information to migrants via phone
- Register
migrants in IOM systems
- Schedule
and confirm medical appointments
- Maintain
appointment lists and daily statistics
- Support
customer satisfaction tracking
- Communicate
messages between medical staff and applicants
2. Reception & Data Entry Duties
- Register
applicants and explain procedures
- Verify
identity of applicants
- Enter
biodata into databases
- Take
and upload applicant photos
- Print
medical and consent forms
- Handle
medical files and documentation
- Manage
courier transmission of documents
- Maintain
filing and records systems
- Handle
payment documentation copies
3. General Duties
- Perform
data processing tasks
- Maintain
records and reports
- Support
administrative tasks
- Perform
any other assigned duties
Qualifications
Option 1
- University
Degree + 3 years relevant experience
OR Option 2
- Secondary
School Certificate + 5 years relevant experience
Additional Advantage
- Certificate
in IT or Data Entry
Required
Experience
- Data
entry or call centre experience (preferably medical setting)
- Typing
speed: 60+ words per minute
- Knowledge
of data management systems
- Customer
care experience
- Strong
computer skills (MS Office required)
- Experience
with NGOs/international organizations (advantage)
- Knowledge
of medical terminology (advantage)
- Experience
with systems such as:
- Power
BI
- SQL
- Electronic
Health Records (EHRs)
Skills
Required
- Fast
and accurate typing
- Strong
communication skills
- Analytical
ability
- Intermediate
MS Office skills
- Leadership
skills (desirable)
Language
Requirements
- Fluent English
- Fluent Swahili
- Written
and spoken proficiency required
Core
Competencies
- Teamwork
- Accountability
- Communication
- Professionalism
- Integrity
- Empathy
- Delivering
results
Important
Notes
- Internal
candidates only
- No
application fees at any stage
- Only
shortlisted candidates will be contacted
- Must
pass medical, security, and visa requirements
- Zero
tolerance for misconduct (harassment, discrimination, etc.)
How to Apply:
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