Airtel Money Usage &
Retention Head at Airtel, Dar es Salaam March 2026
Why Airtel Africa?
At
Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation
with an entrepreneurial spirit drive us. If you like “ordinary”, then we are
not for you.
We champion
diversity. We anticipate, adapt, and deliver solutions that enrich the lives of
communities we serve. we roll up our sleeves to win with our customers.
By choosing
Airtel, you choose to be part of a winning team. All this in addition to a
brilliant opportunity to build a career in your field of expertise, across our
different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity
employer and remain fully committed to diversity and inclusion in the
workplace.
Responsibilities
Manage
Airtel Money CLM / New customer acquisition and Retention
·
Responsible for Driving customer adoption on AM –From New
and existing never used Base
·
Identify and analyze industry or geographic trends with business
strategy implications regularly updating management on market and competitor
activities and products and will be Responsible for AM
·
Planning, pricing and promotional strategies
·
Create business intelligence tools or systems, including design
of related databases, spreadsheets, or outputs and maintain or update
·
Airtel Money business intelligence tools, databases, dashboards,
systems, or methods
·
Collect mobile money business intelligence data from available
industry reports, public information, field reports, or purchased sources
·
Synthesize current business intelligence or trend data to
support recommendations for action
·
Provide historical, current, and predictive views of Airtel
Money business performance, most often using data that has been gathered into a
data warehouse or a data cube and occasionally working from operational data
·
Communicate with customers, competitors, suppliers, professional
organizations, or others to stay abreast of industry or business trends
·
Analyze competitive market strategies through analysis of
related products, market, or share trends
·
Establish an analytics capability to proactively identify
opportunities for business units to efficiently leverage data. Working in
conjunction with the team, he /she will develop the strategy and roadmap of the
BI and analytics platform and drive the features and functions necessary to
deliver the insights needed for evolving business needs
Provide reports for executive management business
reviews
·
Extract data and provide reports on Airtel Money Customer Base, Agent base,
product performance growth and Revenue Growth
·
Prepare quarterly Airtel Money reports for presentation to the
Airtel Tanzania board, monthly reports for Group business reviews including
customer market share, agent market share, transaction volume share,
transaction value share and market revenue share
·
Analyze Airtel Money weekly Key Performance Indicators (KPI)
highlighting reasons for growth or decline on the strategic business KPIs
·
Generate standard or custom reports summarizing business,
financial, or economic data for review by executives, managers, clients, and
other stakeholders.
Give Airtel
Money Commercial teams visibility on business performance
·
Bring greater business visibility and insight to the broadest
audiences of business users – business development(C2B, B2C, Mobile banking,
B2B, consumer products(Cash In, Cash Out, P2P, Airtime Purchase, Data Bundles
Purchase, Loans, Card), enterprise sales teams(corporate and merchant account
performance), allowing any user in the organization to have we-based
self-service access to up-to-the moment, relevant, and actionable intelligence
·
Generate customer and product reports providing technical
support for existing reports, dashboards, or other tools
·
Airtel Money promotions & campaign tracking for respective
product campaigns, customer acquisition initiatives, champion challengers,
active customers tracking, product user profiling and segmentation
·
Actively work on routine and ad hoc data and business projects
involving queries from the data warehouse
Data Mining
·
Construct data extraction queries, reports and automations to ensure compliance
with quality standards and established methods for business reporting and
decision support
·
Extract useful information from large data sets or databases
·
Take ownership of production and testing of data operations
reports using provided data sources and tools (SQL Server, Power Query, and
Power Pivot.)
·
Work with data and product owners to verify and obtain approval
that any transformed data retains its accuracy
·
Execute one off data extraction and manipulation jobs as
required
·
Ensure that any data integrity issues are reported immediately
and summarized weekly to management and others authorized to receive this
information
Support
development implementation of Airtel Money report automation
·
Lead the development and integration of data across the
organization including the production, identification, and extraction of data
from source systems, the transformation and loading of data into databases
·
Data Modeling, Dimensioning and New Reports Development in line
with reporting requirements adhering to the processes, and ensuring the
completeness, timeliness and accuracy of standard daily, weekly and monthly
reports; as well as hoc reports
·
Work closely with the Airtel BI partners and vendors’ team to
ensure that all ongoing development meets the business user requirements
·
Work closely with colleagues within IT and business planning and
within the business to ensure consistency in data definitions and data usage
·
Establish and maintain policies and standards to guide data
usage, storage, retention and development of definitions
·
Analyze and Simulate and Account for trends and Gaps in data
provided and advise the business accordingly
·
Document specifications for business intelligence or information
technology (IT) reports, dashboards, or other outputs
Team &
Stakeholder Engagement
·
Prepare presentations on monthly performance for Sales and
Distribution
·
Manage timely flow of business intelligence information to
users.
Any other
duties as may be assigned from time to time
Qualifications
Educational
Level:
·
Bachelor’s degree in computer science/IT or related field and
MBA
Relevant
Experience
·
At least 7 years’ experience in service reporting tools like Oracle Business
Intelligence, Enterprise Edition, Oracle Discoverer
·
At least 5 years’ hands-on experience in software development,
systems administration and IT supporting service as well as programming
technologies such as the NET framework, Java, Delphi etc. is crucial
·
Strong Business Knowledge – Must have exposure to telco Pricing
and Planning preference will be given to candidates with Mobile Money Knowledge
·
Excellent with Data analytics & Presentation
Critical
Skills Required
·
Critical Thinking and Problem Solving
·
High level of attention to detail and interpersonal skills
·
Excellent written, oral communication skills and Negotiation
Skills
·
Should be able to work and deliver under pressure and squeeze
timelines
·
Take ownership for the work assigned and have good
follow-through skills
·
Ability to consistently deliver accurate results on-time and
hold others accountable
·
Demonstrate ability to work in an ambiguous and fast paced
environment
·
Ability to successfully engage in multiple initiatives and
manage multiple priorities
·
Exceptional eye for details
·
Ability to work effectively in a team environment as well as
individually
·
Quick learner to develop strong product knowledge and entire
product lifecycle
·
Build strong relationships in a matrix environment to help
negotiate priorities and to resolve conflicts among projects stakeholders
Should be able to do risk analysis and document the business requirements and
formulate the business processes
·
Project management and planning skills
·
High integrity is mandatory
·
Should be able to redefine priorities and take deviations in
order to support business exigencies.
To submit
your application, please follow the link provided below.
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