Solutions Specialist at Airtel, Dar es Salaam March 2026
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do
attitude. Innovation with an entrepreneurial spirit drive us. If you like
“ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver
solutions that enrich the lives of communities we serve. we roll up our sleeves
to win with our customers.
By choosing Airtel, you choose to be part of a winning team.
All this in addition to a brilliant opportunity to build a career in your field
of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity
employer and remain fully committed to diversity and inclusion in the
workplace.
Responsibilities
Pre-Sales
- Provide
presales design support for fixed data networks, business mobility, and
value-added solutions for new and existing customers seeking Airtel
Business Africa Solutions, aiding the sales process
- Support
sales by positioning project management and service management services to
customers to facilitate progression or closure of Airtel Business Africa
Solutions deals
- Collaborate
with the sales team to identify potential customers and understand their
specific business needs and challenges
- Support
connectivity gross Adds and overall enterprise revenue growth by identifying
and developing opportunities for both new and existing customers
- Maintain
a high level of technical expertise in all Airtel Business products,
services, and solution sets, including:
- Fixed
data networks (Fiber, microwave, satellite) and business mobility
solutions for enterprise and wholesale customers
- NaaS/SDWAN,
security, cloud, communication and collaboration platforms
- Service
management
SLA Management
- Perform
the role of project manager for each sales deal ensuring the customer’s
product is delivered efficiently and timely
- Ensure
the agreed upon KPIs for the customer’s solution are met
- Hold
the service implementation and maintenance teams accountable for customer
service satisfaction
- Keep
track of Enterprise circuits and database including Technical and
commercial details
- Ensure
adequate forecasting of enterprise order by monitoring sales pipeline and
providing inputs to demand plan for enterprise network materials
- Provide
post-sales support to customers, including technical troubleshooting and
customer training, ensuring their satisfaction with the product or service
Customer Requirement Analysis
- Consistent
delivery of quality service to new and existing customers ensuring
customer satisfaction ratings are met or exceeded
- Craft
compelling presentations and product demonstrations, showcasing how Airtel
solutions can deliver value and solve customer problems
- Maintain
a thorough understanding of the external tools that are required in
conjunction with internal tools, systems, and processes to develop quality
/ approved technical proposals to customers
- Ability
to interface with customers as required in support of internal sales,
operational personnel, or established third party relationships
- Soliciting
and logging client feedback and evaluating the data to create new sales
and marketing strategies to target customers.
Process Management & Documentation
- Ensure
proper technical business records are kept and updated routinely
- Maintain
and develop the required knowledge and skills by attending relevant
training courses, meetings, and workshops
- Growth
of quality reusable documentation in the Bid Management Repository in
support of proposal development efficiency gains
- Contribution
to the Knowledge Management – Bid Management Repository
Qualifications
Educational Qualifications & Functional/Technical
Skills
Must have:
- Bachelor’s
degree in electrical engineering, Telecommunications Engineering, Computer
Engineering, or equivalent qualification in Information Technology
- Previous
experience in Pre-sales, Solution architect, or any other similar role
Other (Added advantage);
- Professional
certification in either Networking, Cloud, Security or relevant area
- PMP
certification (or equivalent for project management)
- Sales
Process Knowledge (B2B) training
- Communication
& Presentation Skills training
- Stakeholder
Management training
- Project
& Time Management training
- Commercial
Awareness training
- Collaboration
and Teamwork training
Required Experience Skills critical to the role
- 3-5
years’ experience as solutions specialist from Telecommunications industry
- Strong
technical background and ability to understand complex technical concepts
and effectively communicate them to both technical and non-technical
audiences. Engage and partner with customer at a detailed technical level
- Deliver
high value, project management services as appropriate
- Demonstrable
experience in presenting technical products and services to customers,
providing expert advice, and troubleshooting customer queries
- Strong
problem-solving and analytical skills, with the ability to identify
customer needs and propose innovative solutions
- Self-motivated
and target driven
- Ability
to work independently and collaboratively within a team
Other requirements (Behavioral
etc.)
- Proactive
- Decisive
- Adaptable
to change
- Integrity
- Detail
Conscious
- Self-motivation
and drive
- Assertive
- Extremely
organized and efficient on time management
- High
on result orientations
- High
leadership capabilities
How to Apply:
To submit your application, please
follow the link provided below.
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