Looking for the latest Data Analyst Jobs in Tanzania? Vodacom Tanzania is inviting qualified and experienced professionals to apply for the position of Customer Operations Analyst based in Dar es Salaam.
This exciting opportunity is ideal for analytical professionals with expertise in SQL, Python, Oracle, Power BI, Data Visualization, Customer Experience Analytics, and Business Intelligence who are passionate about turning data into actionable business insights.
Job Summary
| Position | Customer Operations Analyst |
|---|---|
| Company | Vodacom Tanzania |
| Location | Dar es Salaam, Tanzania |
| Job Type | Full-Time |
| Requisition ID | 284257 |
| Posted Date | 08 June 2026 |
| Industry | Telecommunications |
| Category | Data Analytics, Customer Operations, Business Intelligence |
About the Role
The Customer Operations Analyst will be responsible for collecting, analyzing, and interpreting operational and customer data to drive strategic business decisions, improve service delivery, and enhance customer experience.
The successful candidate will collaborate with stakeholders across multiple departments, transform business requirements into meaningful reporting solutions, and support operational excellence through data-driven insights.
Key Responsibilities
Data Analysis & Business Insights
Analyze complex datasets to identify trends, patterns, and business opportunities.
Interpret operational and customer data to support strategic decision-making.
Assess data quality and ensure analytical accuracy.
Collaborate with business stakeholders and subject matter experts to solve operational challenges.
Deliver actionable recommendations based on data findings.
Data Collection & Database Management
Collect, organize, and maintain large datasets from multiple sources.
Perform data mining and electronic documentation activities.
Ensure consistency and reliability across data repositories.
Improve data structures and information management processes.
Reporting & Performance Monitoring
Translate business requirements into automated reports and dashboards.
Develop and maintain operational performance reports.
Create and manage Power BI dashboards and visualizations.
Monitor Customer Service performance and operational KPIs.
Present analytical findings to management and key stakeholders.
Process Improvement & Operational Excellence
Identify opportunities to improve operational efficiency.
Recommend enhancements to data collection and reporting processes.
Track business initiatives and operational challenges.
Support continuous improvement programs using analytical insights.
Customer Experience Analytics
Support the analysis of customer satisfaction and loyalty metrics including:
Net Promoter Score (NPS)
Transactional Net Promoter Score (tNPS)
Relationship Net Promoter Score (rNPS)
Journey Net Promoter Score (jNPS)
Generate valuable customer insights that improve:
Products
Services
Customer Journeys
Customer Satisfaction
Overall Customer Experience
Qualifications
Education
Applicants must possess a Bachelor's Degree in:
Computer Science
Information Systems
Data Science
Statistics
Business Analytics
Or a related field
Experience
Minimum of three (3) years relevant experience in:
Customer Operations
Data Analytics
Business Intelligence
Operational Reporting
Required Technical Skills
Candidates should demonstrate strong proficiency in:
Data & Analytics Tools
SQL
Python
Oracle Database
Advanced Microsoft Excel
Power BI
Core Competencies
Data Analysis
Dashboard Development
Data Visualization
Performance Reporting
Business Intelligence
Data Management
KPI Monitoring
Large Dataset Analysis
Professional Skills
Successful candidates should possess:
Communication & Collaboration
Excellent verbal and written communication skills.
Strong presentation and reporting abilities.
Ability to work effectively with cross-functional teams.
High attention to detail.
Customer-Centric Mindset
Strong focus on customer satisfaction.
Accountability for customer experience outcomes.
Ability to identify and resolve service-related issues.
Problem Solving & Innovation
Analytical and critical thinking skills.
Ability to simplify complex business problems.
Passion for continuous improvement.
Innovative approach to operational challenges.
Personal Attributes
Self-motivated and proactive.
Results-oriented mindset.
Strong organizational skills.
Ability to manage multiple priorities.
Comfortable working in dynamic environments.
Why Join Vodacom Tanzania?
Working at Vodacom offers:
✅ Career growth opportunities in one of Africa's leading telecommunications companies
✅ Exposure to advanced analytics and digital transformation initiatives
✅ Professional development and learning opportunities
✅ Collaborative and innovative working environment
✅ Opportunity to influence customer experience through data-driven decision-making
Ideal Candidate Profile
This role is perfect for professionals seeking:
Data Analyst Jobs in Tanzania
Business Intelligence Careers
Power BI Jobs
SQL Developer Opportunities
Customer Experience Analytics Roles
Telecom Industry Jobs
Operations Analyst Positions
Reporting Analyst Careers
How to Apply
Interested candidates should submit their application through the official Vodacom recruitment portal.
Apply before the position closes to maximize your chances of consideration.
0 Comments