JOB VACANCY: PAYMENTS & CHANNELS OFFICER
1. General Information
- Company: Ecobank
– The Pan African Bank
Job vacancy alerts
- Department: Cash
Management
- Location: Dar
es Salaam, Tanzania
- Reporting
To: Head, Cash Management
- Slogan: A
Better Way, A Better Africa
2. Job Objective(s)
Implementation & Operations
- Lead
and ensure implementation standards after a cash management services
proposal (involving multiple products, services, or geographies) is
accepted.
- Support
day-to-day operations of electronic banking services delivered to
customers.
- Drive
digital payment products utilization, penetration, and manage the dormancy
of all channels.
- Own
the overall problem resolution processes to ensure seamless delivery to
customers.
- Actively
monitor the turnaround time of implementations to expedite revenue for the
Bank.
- Implement
all cash e-banking products (packaged and non-packaged), including Sweeping,
Premium Collections, Host-to-Host, and non-standard offerings.
Tanzania job market
Strategy & Market Positioning
- Position
Ecobank as the preferred provider and leading cash management solution
provider in the country.
- Be a
“door opener” for customer acquisition by increasing the ETZ customer
value proposition and enhancing client experience.
- Carry
out payment services initiatives to achieve goals and assist in the
migration of best practices.
- Support
utilization initiatives by working closely with other Payment members
across different countries.
Project & Relationship Management
- Manage
projects involving coordination, milestone tracking, and progress updates
among internal/external stakeholders (Legal, Finance, Ops, Vendors, etc.).
- Take
full ownership of the pipeline management and deal conversion process
(working with ROs and RMs).
- Maintain
a proactive calling plan for key relationships.
- Interfacing
with the customer’s implementation team until satisfaction is achieved and
stable utilization is reached (first two months).
Compliance, Finance & Reporting
- Ensure
all processes are executed in compliance with set standards.
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- Prepare
weekly and monthly country payment performance reports for the Head of
Cash Management.
- Be
cost-conscious and minimize the department’s operating budget and
expenditure.
Product Development & Training
- Support
the formulation of customized solutions with Group IT, software vendors,
and local banks.
- Participate
in User Acceptance Testing (UAT) or Product Trial Runs for new electronic
channel releases.
- Train
Sales and Product Managers on the technology and advantages of Electronic
Banking through seminars and selling aids.
3. Requirements & Qualifications
Education
- Required: Bachelor’s
Degree.
- Added
Advantage: MBA, MSC, MA, ML, or relevant Professional
Qualifications.
Work Experience
- Hands-on
experience in the Sales, design, and implementation of Electronic
Banking Solutions.
Skills
- Strong
quantitative and analytical skills.
Primary & Secondary Schooling (K-12)
- Customer-centric
and consultative sales approach.
- Relationship
Management and Negotiation skills.
- Excellent
communication skills.
Knowledge
- Competitive
environment for Transaction Banking Products.
- Business
strategies, goals, and profitability dynamics.
- Knowledge
of segment customers’ purchase decision processes.
- Transaction
Banking operations and processes.
- Exposure
to technology applications within the banking sector.
4. Application Instructions
- How
to Apply: Submit your CV to: ETZ-RECRUITMENT@ecobank.com
- Deadline: March
18th, 2026
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