Client Service Analyst at NMB Bank
Plc – Dar Es Salaam Zone, Zanzibar – February 2026
Client Service Analyist (1 Position(s))
Job Location :Dar Es Salaam Zone, Zanzibar
Job Purpose:
To provide enhanced Customer Experience through
proactive engagements and effective Account Management of Corporate,
Government, Institutional, and Agri-wholesale Banking clients under Wholesale
Banking. To work closely with Relationship Managers (RMs) as the main business
support partner in both retention of clients and business generation through
effective analytics, engagements and timely support.
Main Responsibilities:
- Manage
clients’ relationships through regular contacts and visits to ensure
clients’ banking needs are addressed effectively in a timely manner.
- Decrease
Dormancy and Churn rate through Service Relationship management and
monitoring of both new and existing clients service utilization behaviour.
- Work
with RMs, Product Sales, Operations and other key internal stakeholders to
solve clients escalated complaints that require analytics and escalations
from frontline support team.
- Service
Recovery for Loyalty re-building for service impacted customers through
calls and/or visits.
- Identify
opportunities for process improvements for better service experience and
cross selling
- Participate
in Service Reviews and monthly proactive calls with key clients and
identify ways to continuously improve service level standards
- Proactively
manage the client portfolio in compliance with regulatory environment.
- Maintain
high standards of operational controls including adherence to Risk
Management and Compliance guidelines.
- Embed
NMB values and code of conduct by ensuring adherence to the highest
standards of ethics with relevant policies, processes and regulations.
- Continually
identify opportunities to improve client efficiency / performance, through
e.g. optimizing channel usage, identifying service improvements, and product
solutions.
Knowledge and Skills:
Dar es Salaam jobs
- Good
knowledge of NMB products
- Good
understanding of international banking products and services
- Relationship
Management skills and experience
- Good
Communication skills
- Account
Management and retention skills
- Report
writing and analytical skills
- Credit
and Trade Financing skills are an added advantage.
Qualifications and Experience:
- Bachelor’s
degree in business studies or related fields
- 3
years’ experience with at least 1 year with High Value customers in
Zanzibar
- Candidates
must be working in Zanzibar currently, work experience in the banking
industry is an added advantage
NMB Bank Plc is an Equal Opportunity
Employer. We are committed to creating a diverse environment and achieving a
gender balanced workforce.
Female candidates and people living with disabilities are strongly
encouraged to apply for this position.
NMB Bank Plc does not charge any fee in
connection with the application or recruitment process. Should you receive a
solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 09-Feb-2026
Job closing date : 23-Feb-2026
How to Apply:
To submit your application, please follow the link
provided below.
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