Transactional Banking Product Manager
Empowering Africa’s tomorrow, together…one story at a
time.
With over 100 years of rich history and strongly positioned
as a local bank with regional and international expertise, a career with our
family offers the opportunity to be part of this exciting growth journey, to
reset our future and shape our destiny as a proudly African group.
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to unlock your potential. You are Absa. You are possibility.
Job Summary
Reporting to Head of Transactional Banking
§ To understand the
competitive environment for Cash Management and Trade (customer needs and
behavior, competitor offerings, service standards etc) and to respond to the
consequent opportunities or threats through appropriate reviews of our product
offerings.
§ To
ensure that new identified and developed Cash Management and Trade products,
services and systems are enhanced and/or rolled out on time and within budget,
consistent with overall strategy to grow product revenues.
§
Drive utilisation of all Cash and Trade products and channels and track key
performance indicators in line with overall business plans.
§ To ensure all products
and their processes, through relevant product programs and operating
instructions are documented and regularly reviewed and aligned to relevant
market requirements.
Job Description
Main accountabilities
Product Management
§ Ability to independently receive, solve and
recommend practical solutions on Technical Cash Management Services/ Trade
queries for Absa Tanzania.
§ Manage communication within the targeted portfolio
on network, tariffs and operational process and procedure.
§ Actively disseminate Absa Transactional Services
Capabilities through business interaction (clients and staff), formal
internal/external presentations
§ Report and alert the coverage team on outstanding
sales volumes and sales revenues for top Corporate Banking customers.
§ Adherence to Product pricing and perform periodical
tariff review.
§ Co-ordinate After Sales Support and customer training
for the various products under Cash Management / Trade
§ Remaining abreast of competitor trends on related
transactional products/services
Career Coaching
§ Providing specialist support to all internal
contacts/users (RMs, Markets & RBB)
§ Product conceptualizing process for
developments/enhancement where identified.
Risk and Controls Objectives
§ Manage risk and control effectively by applying
applicable risk frameworks and embedding a positive risk culture.
§ Adhere to Absa’s policies and procedures applicable
to own role, demonstrating sound judgement and responsible risk management.
§ Report all risk events / incidents / issues using
the defined process for your business area and help to understand why these
happened and how to prevent them in future. Proactively look for ways to
improve the control environment by considering what could go wrong in the
processes you operate and how errors could be prevented.
§ Continuous and proactive engagement with regulatory
bodies, unions where applicable
§ All mandatory training completed to deadline
Technical skills / Competencies
§ University Degree
§ Knowledge of trade and cash management products,
their features, applications and potential improvements.
§ Knowledge of the local market, customers and
competitors
§ Comprehensive knowledge of banking operations.
§ Strong analytical skills
Knowledge, Expertise and Experience
Essential
§ Experience handling key corporate customers.
§ Ability to work to tight deadlines.
§ Self motivated & work with minimum supervision.
§ Interpersonal & communication skills
Experience:
§ Customer Service background preferably in Banking
sector
§ Product development/Management with e-channels as an
added advantage
§ Commercial Operations/IT/Project Management
§ Experience in a product/sales role within Corporate
Banking will be of added advantage.
Knowledge of the Bank’s products, services and policies
and/or other specialist knowledge required to undertake the role:
§ Good knowledge of AML/Sanctions modules
§ Good understanding of Electronic Banking platforms
and channels
§ Good understanding of business working capital
requirements as well as LC’s & BGI’s
§ Broad understanding of Payment & Collections
services including distribution channels
§ Bank’s general operational procedures understanding
for key partners e.g. branches, CSC, Operations & IT
Training likely to assist effectiveness in the role and
may have been completed prior to undertaking this role:
§ Advanced Product training – Transactional Products
§ Customer Relationship Management
§ Certificate in International Cash Management (CertICM)
§ Negotiation skills
Absa Values
Absa’s Values and Behaviours represent the set of
standards which governs the actions of all of us who work for the bank and
against which the performance of every one of us in Absa are being assessed and
rewarded:
· Trust
· Resourceful
· Stewardship
· Inclusive
· Courage
Education
National Diplomas and Advanced Certificates: Business,
Commerce and Management Studies (Required)
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